Financial Policy

At Stubbs Prosthetics & Orthotics, Inc. we make every attempt to provide you with the most accurate estimate of the cost to you. We understand that financially and physically the services we provide can be a huge decision. We want you to make the most informed decision possible. We ask that you realize that Stubbs Prosthetics & Orthotics, Inc. can, in no way, guarantee coverage.

All patients must complete our patient information form before seeing our practioner. We must obtain current valid insurance information to provide proof of insurance. If you fail to provide us with the correct insurance information in a timely manner, you may be responsible for any balance due on the claim.

The adult accompanying a minor is responsible for payment. If the minor is unaccompanied he / she should have a payment with them, or prior arrangements should be made.

We participate with most insurance plans and bill both primary and secondary insurance. We request that half of the estimated balance due which includes non-covered items, copay, coinsurance, and deductibles be collected prior to work being started. The remaining balance is due at delivery of the device.

You are responsible for knowing what coverage you have and what is offered through your plan. We will need, prior to your appointment, the contact information for your Worker’s Compensation case manager. No items will be dispensed until all needed authorizations or referrals are received. If we are unable to verify coverage for our service we will expect of half down to start the work and remaining balance at delivery.

We do not accept auto insurance claims. If you have been in an accident and auto insurance must be billed before any private payer, you will be responsible to pay us in full unless we can confirm with your private pay carrier that you have completed the required subrogation forms for them to pay as primary on your claim without billing the motor vehicle insurance.

If you are involved in litigation of any kind that affects the payment of our services, we hold you responsible for payment of our fees.

We partner with CareCredit when financing is needed. If you would like more information about CareCredit or would like to apply for CareCredit please visit their website at www.carecredit.com.

Payment of half down on the balance due at the time service is started is required and the final half at the time of delivery.

Refunds of $30.00 or more will be processed through our normal refund protocol. Refunds due for less than $30.00 will be returned upon the patient/families request by 423-698-1778 option 2 or email contactus@stubbsinc.com. Overpayments to be processed as refunds to patient/families will be processed once all insurance and payment issues have completed.

All returned checks are subject to a service fee. Should a check be returned the account must be resolved prior to any future services being started.

We accept Visa, MasterCard, Discover, and American Express. Debit cards with the Visa or MasterCard logo are also accepted. Payments may be made by coming into one of the offices, via our website at www.stubbsprosthetics.com, by phone to one of our office locations or our billing office.

Contact us by phone.